Hyatt Regency Jacksonville Riverfront

We can always come back and stay for a night or two without any hassle since we are very near Downtown area. The smell of hotel is so nice, unlike the previous one's weve visited. Staff are friendly and accommodating, especially the people in Shor during breakfast. I just didnt like the way the staff on frontdesk(female) approached me, I was just clarifying if I was billed twice since I used booking.com and she doesnt seems happy to accommodate my questions, other than that all is good. I like the King room with front view since Ive seen alot of dolphins. I love the food (i wish there will be more options, not only American cuisine). Lastly, i am so inlove with cheesecake available in Shor. Overall, I love to stay and we will surely come back.

Gluten free food options were nice. Elevators were quick. Check in staff was nice, quick and helpful.

The appearance of the lobby…the security feature in the elevator (using the room key to get to your floor) and the 24 hour market place…where you can get a snack if necessary. While checking out…I met Kevin. He was very friendly and so enraging that I was a little disappointed that we were leaving so soon.

Location on the waterfront is amazing. Our cruise ship docked at our door step. Fabulous view of the famous bridges on the St John’s River.

We had to evacuate from our area due to hurricane and the hotel was very accommodating. The management made the whole floor available for kids to play and interact with other evacuating families, and even provided toys and games. One very large conference room was opened for days where our kids were socializing. It was a great help for us during these stressful times. Highly recommend this location!